How We Handle Returns, Replacements, and Refunds

1. General Principles

Each item we ship is carefully checked and packed with the goal of reaching you in good condition. However, if something is not right with your order, we encourage you to reach out so we can review the situation and assist you properly.

This policy applies to orders placed through our website and official contact channels. By confirming an order and completing payment, you agree to the terms outlined in this Refund & Returns Policy.

2. When a Return, Replacement, or Refund May Be Considered

We generally review returns, replacements, or refunds for the following reasons:

• Damaged items upon arrival – Visible damage to the product itself that is present when you first open the package.
• Wrong item received – The item sent to you is clearly different from what was indicated on your confirmed order summary.
• Missing item – One or more products that were confirmed as part of your order did not arrive in the package.

We do not accept returns or refunds for normal variations in color or finish that are within reasonable limits, minor packaging dents that do not affect the product’s use, or changes of mind after payment once the order has already been processed and dispatched.

3. Reporting Period and Required Proof

To allow us to properly assess and respond to concerns, we kindly ask that:

• You report any damaged, incorrect, or missing items within 3 days from the date you receive your order; and
• You provide clear photos and a short description of the concern, including the packaging, the product, and any visible issue.

For your protection and ours, we strongly recommend that you take an unboxing video when opening your package. This helps us confirm what was delivered and the exact condition of the items when received.

Claims submitted beyond the 3-day window or without sufficient supporting documentation may be more difficult to process and may be declined depending on the circumstances.

4. Items That Are Generally Not Eligible for Return or Refund

For hygiene, safety, and practical reasons, certain items may not be eligible for return or refund except in cases of clear damage or error on our part. These may include:

• Used or visibly installed items (e.g., furniture already assembled and used);
• Home textiles that show signs of washing, use, or stains after delivery;
• Items exposed to improper handling, moisture, or storage conditions after arrival;
• Products sold under a “last piece”, “as-is”, or clearance condition clearly stated prior to purchase.

We will always take the time to listen to your concern and explain our decision based on the details you provide.

5. How Refunds or Resolutions Are Provided

Depending on the situation and product availability, we may offer one or more of the following resolutions:

• Replacement of the same item, if stock is still available;
• Exchange for another item of similar value, upon mutual agreement;
• Partial refund, in cases where only part of the order is affected;
• Full refund if a product cannot be reasonably replaced or delivered as agreed.

When a refund is approved, it is usually sent through the original payment channel used (for example, GCash, bank transfer, or other agreed method). Processing time may depend on the payment provider’s own procedures.

We will keep you informed of the steps we are taking and any expected timelines for the resolution.

6. Return Shipping and Handling

If we request that an item be sent back to us for inspection or replacement, we will provide instructions on where and how to ship it.

• If the issue is clearly due to our error (wrong item sent, confirmed damage upon arrival), we may shoulder or reimburse reasonable return shipping costs, subject to prior approval.
• If the return is requested for reasons outside of damage or error (for example, personal preference), shipping fees and related costs may be shouldered by the customer, depending on our assessment and agreement.

Returned items should be packed securely, preferably in their original packaging, to avoid further damage during transit.

7. Cancellations Before Shipping and Payment Window

After you confirm your order details with our team, we will send a payment link or payment instructions based on your chosen method.

• To keep your reservation active, we ask that you complete the payment within 24 hours from the time the payment link or details are sent.
• Orders that remain unpaid after this period may be cancelled automatically so we can release the stock to other customers.
• If you wish to cancel an order before payment and shipping, kindly inform us as soon as possible so we can adjust our records and inventory.

Once payment has been confirmed and the order is already in transit or prepared for dispatch, cancellation options may be limited.

8. How to Request a Review of Your Concern

If you believe a product is damaged, incorrect, or incomplete, please contact us through any of the channels below within the 3-day reporting period:

• Email: info@danilopezenithloft.life
• Mobile: +63 915 809 3674

To help us respond promptly, please include:

• Your full name and contact number;
• Order date and a brief description of the items involved;
• Photos and, if available, an unboxing video showing the issue;
• A short explanation of the resolution you are requesting (replacement, refund, or other suggestion).

We review each case carefully and aim to communicate clearly and respectfully throughout the process.

9. Limitations and Fair Use

Our goal is to treat all customer concerns fairly while also protecting our small business from misuse. We may decline or limit future transactions in cases of repeated or clearly abusive claims that are not supported by the facts or documentation.

We will always explain our reasoning and, when possible, offer alternative solutions that remain consistent with this policy.

10. Changes to This Refund & Returns Policy

We may adjust this policy over time to reflect new services, updated processes, or changes in applicable regulations.

Any material changes will be reflected on this page, along with a revised “Last Updated” date below. We encourage you to review this policy from time to time, especially before placing a new order.

Last Updated: 2025-12-16