Conditions for Using Our Website and Services

1. Accepting These Terms

By accessing our website, viewing our products, sending us a message, or placing an order, you agree to follow these Terms of Service as well as our Privacy Policy and Refund Policy.

If you do not agree with any part of these terms, you may choose not to use our website or services. If you continue browsing or proceed with an order, we will assume that you have read, understood, and accepted these conditions.

2. Who We Serve

Danilope Zenith Loft provides home décor and furnishings primarily to customers within the Philippines. Our website and communication channels are intended for individuals who:

• are at least 18 years old; or
• are minors who have the consent and guidance of a parent or legal guardian to place an order and handle payments.

By placing an order, you confirm that you are legally allowed to enter into a purchase agreement and to use the payment method you provide.

3. Product Descriptions and Availability

We aim to describe our products as clearly and accurately as we can, including size, materials, and general appearance. However, please keep in mind the following:

• Colors may appear slightly different on your screen due to lighting and device settings;
• Measurements are approximate and may have minor variations;
• Some items may be available only in limited quantities or on a pre-order basis.

If an item becomes unavailable after you place an order, we will contact you to discuss alternatives, schedule adjustments, or a refund, as appropriate.

We reserve the right to adjust product details, images, and pricing from time to time to reflect changes in sourcing, design improvements, or updated costs.

4. Pricing, Payment, and 24-Hour Payment Window

All prices displayed are in Philippine Peso (₱) unless stated otherwise. We strive to keep pricing accurate, but we may correct obvious mistakes if they arise.

After reviewing your order details with you, we will send a payment link or clear payment instructions based on your chosen method, such as GCash, e-wallet, or bank transfer.

• To keep your chosen items reserved, we request that payment be completed within 24 hours from the time the payment details are provided.
• Orders not paid within this period may be cancelled automatically, and the items may be offered to other customers.
• Your order is considered confirmed only after we have verified and acknowledged your payment.

Any additional charges, such as shipping or handling fees, will be communicated to you before payment is finalized.

5. Order Confirmation and Communication with Our Team

For every order, our process generally includes:

1. You review your cart and submit an order summary through our website or communication channel;
2. Our team contacts you to confirm product details, colors, availability, and delivery arrangements;
3. You verify and confirm the final order details;
4. We send a payment link or instructions, which should be settled within 24 hours;
5. After payment is confirmed, we prepare and dispatch your order based on the agreed schedule.

Please ensure that the contact information you provide is active and correct so you can receive updates and clarifications promptly.

6. Shipping, Delivery, and Risk of Loss

We coordinate with trusted couriers to deliver your items to the address you specify. Estimated delivery timelines may vary depending on your location, item type, and courier performance.

• Processing time for in-stock items is generally 1–2 business days after payment confirmation;
• Furniture or pre-order items may require 5–10 business days or as agreed with you;
• Same-day or special arrangements may be available for select areas in Camarines Sur, subject to prior confirmation.

Once an order is handed over to the courier, the risk of transport damage or delay is shared between you, the courier, and us. We will assist in coordinating with the courier for reasonable concerns and will follow our Refund Policy for damaged or missing items reported within the proper time frame.

7. Your Responsibilities as a Customer

To keep the process smooth for everyone, we kindly ask that you:

• Provide accurate and complete information when placing an order or making an inquiry;
• Respond to our messages within a reasonable time so we can confirm your order and delivery details;
• Check your package promptly upon arrival and keep any relevant photos or videos for documentation;
• Use our products as intended, taking into account their care instructions and limitations.

We reserve the right to decline or cancel orders if there is suspected misuse, fraud, or behavior that is clearly abusive toward our team or processes.

8. Website Content and Intellectual Property

The content on our website—including text, photos, graphics, and layout—is provided to help you learn about Danilope Zenith Loft and our products.

• You may view, read, and share links to our pages for personal and non-commercial purposes;
• You may not copy, modify, or use our content for your own commercial activity without our written consent;
• Any logos, business names, and branding associated with Danilope Zenith Loft remain our property.

If you wish to feature our products or brand in any formal project or publication, please contact us first for proper coordination.

9. Privacy and Data Protection

We take your privacy seriously. Our handling of your personal information is explained in detail in our Privacy Policy.

By using our website and placing orders, you agree that your information will be collected, used, and stored in line with that policy.

10. Limitation of Liability

We strive to provide accurate information and good-quality products, but there may be instances outside our control such as courier delays, sudden stock changes, or technical issues on the website.

To the extent permitted by applicable law, Danilope Zenith Loft will not be responsible for:

• Indirect, incidental, or consequential losses arising from your use of our website or products;
• Issues caused by incorrect information provided to us at the time of order;
• Delays or failures due to events considered force majeure, such as severe weather, natural disasters, or service interruptions.

Our total liability for any confirmed claim related to a specific order will generally not exceed the total amount paid for that order, subject to applicable law and our Refund Policy.

11. Updates to These Terms of Service

We may revise these Terms of Service from time to time to reflect changes in our operations, product offerings, or legal requirements.

Any significant changes will be posted on this page with an updated “Last Updated” date below. Your continued use of our website or services after any update means you accept the revised terms.

Last Updated: 2025-12-16

12. Contact Information and Governing Law

If you have questions about these Terms of Service, you may contact us at:

• Email: info@danilopezenithloft.life
• Mobile: +63 915 809 3674
• Address: #34B Zone 1, Del Rosario Street, District II, City of Gainza, Camarines Sur 4412, Philippines

These Terms of Service are governed by the laws of the Republic of the Philippines. In the event of any dispute, we encourage both sides to first speak with each other in good faith to find a practical and respectful resolution.